About Wahanda Connect
Wahanda Connect offers you a simple and safe online alternative to better manage your diary, your clients, and your business.
The main benefits of using a digital diary are:
- Information available to everyone, all the time. When using a diary that's living in the cloud, any team member can access information relevant to them anytime from any device: desktop, tablet or a smartphone.
- Make your availability readily available to customers. Give your customers an easy way to book with you 24x7. Transform your receptionist from a phone operator to a hostess.
- Email and text (SMS) reminders. Storing information digitally allows us to send email and text reminders to your customers automatically, reducing the risk of no-shows and keeping your staff focusing on other important salon activities.
- Tracking your business health with charts and reports. You'll see how addictive that is - always being up to date on how your business is doing, measure employee performance, check what your top services are.
- Client information at your fingertips. Information about your customers is available in one place, along with their booking history, notes and habits.
- Record and track No-shows. Be aware about the bad history when re-booking customers.
- Safe and sound. It's secure, it's always available, it's safe. We handle your data with respect.
First steps on switching to a digital diary
The great news is that switching from your pen and paper system to Connect is quick and easy. In fact, you've probably done some of this already. Here's what you need to do in a few simple steps:
1) Set / check
- Update your Venue Opening Hours in Settings
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- > Venue Details
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- > Opening Hours.
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- Add each of your Team Members,
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- select the services they offer,
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- add their picture
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- . If you want to allow them to log in to Connect, you can set the permissions they will have, making sure they only access the information you're comfortable with (e.g. allow them to manage their diary, but not to see Finance or Client
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- contact details)
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- Update Team member availability if they have any regular days / time off
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- by adding blocks in the Calendar
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- . Just
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- select the day/time and record the Block either as a
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- one off (
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- e.g. an early finish) or a recurring
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- block (e.g. lunch hours or Wednesdays as their regular day off)
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4) Check your Notifications, making sure you receive timely alerts via both email and SMS for new bookings. Go to Settings, Notifications and Contacting You.
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- Confirm bookings as soon as they come in. Check your email for confirmation emails. You can also enable SMS reminders for new bookings by going to Settings > Notifications > Contacting You tab.
- Upload your Client List. If you have a list if your clients
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- in an Excel
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- file, you can upload their details into Connect in a few
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- clicks, saving you the job of adding their details individually, and meaning you have their details saved ready to book in their next appointment. Go to Clients and click Upload Client List.
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- The last step is to transfer your upcoming appointments into the Calendar. Our suggestion is to choose a date 2-4 weeks from now and start adding all new appointments from that day into Connect while still managing the remaining ones the old way. Once you've done this, you'
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Remember, by using Connect you enjoy lots of great features helping to to manage your business effectively, These include:
*Email and SMS appointment reminders to customers to reduce costly 'no shows'
*The ability to record 'no shows' against individual appointments / clients, giving you awareness when re-booking them
*The facility to record additional spend against individual appointments so you can track up-sell at employee and service level
*Reporting so you can measure employee performance, sales, and more
*The ability to add our 'widget' to your own website or Facebook page so you can accept online bookings
*Access to your diary on the move; Connect is accessed online so you can manage your diary wherever you are. It's safe and secure so you're never at risk of losing your diary
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- ll be ready to throw away the paper diary and enjoy all the benefits of Connect!
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- Add a booking widget to your website or Facebook page. Go to Settings > Online booking > Booking widget, grab a widget code and add the booking button to your existing venue page.