Welcome onboard!
As you’re new to WahandaTreatwell, we bet you have some burning questions about getting started and making the most of your listing. We’ve put together a few helpful FAQs and tips to get you off to a flying start.
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First things first, you need to check your venue page, making sure it’s typo-free and has everything a prospective customer might be looking for, including your full address, great images, and your full treatment menu. From this point, customers can book your services on WahandaTreatwell, so make sure your listing looks its best and all the info is accurate.
What is Connect and how do I use it?
Wahanda Treatwell Connect is our free online tool that lets you manage your listing, amend your services, control your pricing, monitor your payments and more. You can log in anywhere, anytime, just by logging onto Wahanda.com and treatwell.co.uk and clicking Go To Connect. We also recommend you download our free App (available for both iOS and Android) so you can access Connect on the move. The Calendar in Connect is the heart of your listing; we display the white space in your diary to our customers, so you need to keep the Calendar up to date indicating when you're free to receive our bookings. You can do this either by adopting Connect as your main diary (ie moving away from pen and paper or by changing from your current salon software) or by running Connect alongisde your existing system.
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How does payment work?
When booking on WahandaTreatwell, customers can select whether they want to pre-pay for the treatment on our site, or whether they prefer to pay you direct at the venue. If a customer pays on WahandaTreatwell, we transfer the payment to you (minus our commission) 15 days after you provide the treatment. With appointments, this is automatic as we know the date of the treatment but for eVouchers, you need to Redeem the voucher in Connect.
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For queries on making the most of your listing, organising Connect training to move from pen and paper, or to discuss our Pro listing, call and ask for the Account Management Team on 0330 100 3515
For technical support: supply.support@treatwell.support@wahandaco.comuk
For finance and payment queries: finance@wahanda.com finance@treatwell.co.uk
For anything else, or if you're not sure who to speak to, you can use our Live Chat in Connect.