The importance of customer service?
Customer expectations have never been higher: we're constantly being compared to the best customer experience they've ever had. They want even faster responses, on the channel of their choice.
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What's more, only 4% of our customers complain, and for every problem there are 26 others of which we are unaware, 6 of which are serious enough to cause dissatisfaction.
Who are we ?
We're often defined as saviors, psychologists, accountants, Goddesses/Gods to some, but we're all just experts!
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Yeah! It sounds crazy, but we can do it!
Our organization in our department
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