What is Post Pay?
Post Pay (Pay at Venue) is when a customer selects to Pay pay you direct at the Venue, rather than Prepre-Paying paying their appointment on Wahanda.
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We're making it as clear as we can for you which bookings have been Pre-Paid, and which ones are Pay at Venue, so you know which customers to collect money from.
What should we do in case of no show appointments?
In the rare case of a customer not showing up for their appointment, make sure to mark the appointment as a No show to ensure we do not charge commission on that appointment. You will only be allowed to mark the appointment as a no show on that day only, so make sure to do so immediately.
Email Notification
When you receive your email notification for an appointment, you'll be able to see whether it's a Pre-Paid or a Pay at Venue booking.
Calendar
Wahanda Pre-Paid bookings will have a ' £ ' in the top right hand corner so you can recognise them quickly. All other bookings are blank. When hovering over appointments from Wahanda, you will see the source as Wahanda, and then either 'Payment: Prepaid by Customer £XXX', or 'Payment: Unpaid £XXX'. You will also see Paid or Unpaid if you click into the appointment.
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Under Reports you can find a List of Bookings. In addition to showing the status of each booking (eg Unconfirmed, Confirmed) you will now see an Unpaid flag for Wahanda Pay at Venue bookings. This Unpaid flag won't be added for your own direct bookings, or those from the widget, as these have always been Pay at Venue, but it will help you identify the new Wahanda Pay at Venue bookings.
What should we do in case of 'no show' appointments?
In the rare case of a customer not showing up for their appointment, make sure to mark the appointment as a No Show to ensure we do not charge commission on that appointment. You will only be able to mark the appointment as a No Show on that day, so make sure to do so immediately. As you mark an appointment as a No Show, the appointment time will be freed back up so we show your availability on Wahanda to help you try and fill that slot.
How does Wahanda commission work?
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