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Any questions can be directed to accounts@treatwell.co.uk or to your Account Manager - we're always here to help.


(warning)(warning) Note that the figures here are just for illustrative purposes and may not match across all sections. 

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Page 1 - Summary and payment details

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The Header includes our logo, invoice number and period, along with the issued date.

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Here are your 'Supplier' details and Treatwell company name and address plus our contact details.

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This banner will show you the number and value of Treatwell bookings during the period.

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Account summary starts with Balance from previous statement. This is your 'opening balance' and it may be an amount in credit (ie money owed to you), or an amount in debit (ie money owed to Treatwell)

Then it lists all payments received or sent, adds all items in this invoice (Total invoice amount) and calculates the Closing account balance that is the amount you will be paid, or the amount owed to Treatwell.

The closing account balance is negative when you will receive a payment and positive when you owe an amount to Treatwell.

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Payment related information. Can be one of the following:

  • You don't need to do anything, we'll pay you in 3-5 days
  • Please pay this invoice by date X, here are the details how
  • No payment needed, invoice is settled

If the amount owed to Treatwell is under £50, we'll just collect that amount from future prepaid bookings, so you don't need to do anything, unless you prefer to clear the balance. If the amount owed to Treatwell is over £50, we would ask you to pay that balance to avoid a mounting balance.

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Invoice statement lists all categories of items on this invoice:

  • Prepaid orders
    • Number of orders = orders – cancellations
    • The prepaid amount goes to We owe you column as a negative value
    • Our commission and VAT calculated off the Order value amount
    • Full Treatwell fee goes to You owe us column as positive value

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  • Pay at venue orders

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  • Widget bookings

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  • Pro Subscription and one time fees
    • Both periodic subscription fees as well as one-off fees go here
    • Payments processed by Treatwell

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Treatwell fees:

    • New, repeat, widget orders (broken down by commission type)
    • Monthly fees

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Breakdown of VAT's applied to the fees above

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Non-VAT'able adjustments (like payments on account or good will gestures)

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Total invoice amount is a sum of all rightmost column values

Footer shows Treatwell's registered UK company details for your reference
Page 2 - Breakdown of all booking items on this invoice

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Breakdown of all prepaid bookings

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Cancellations listed in red

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Subtotal of all orders and cancellations in this section

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Pay at venue bookings list

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For venues on the "Classic" pricing model*, where commission is the same for all customers

    • List of all Treatwell orders
      • if pre-paid on Treatwell, order value is displayed on the Pre-paid amount column
      • if pay at venue booking, no value is displayed here



* Pricing models will be live as of the 1st of August 2017. 

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For venues on a "Single Connect" pricing model*, with different commission applicable to new/repeat customers:

    • Breakdown of all new customer bookings



* Pricing models will be live as of the 1st of August 2017. 

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    • Breakdown of all repeat customer bookings

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Grand total. Number of orders = orders – cancellations

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