What is Post Pay?
Post Pay is when a customer selects to Pay you direct at the Venue, rather than Pre-Paying their appointment on Wahanda.
How will I know whether a customer has Pre Paid or not?
We're making it as clear as we can for you which bookings have been Pre-Paid, and which ones are Pay at Venue, so you know which customers to collect money from.
No Show Appointments
It is important to mark any no show appointments as no shows in Connect. This is so that no commission is deducted from your remittance. Please note that no shows need to be marked as such on the day of the appointment.
Email Notification
When you receive your email notification for an appointment, you'll be able to see whether it's a Pre-Paid or a Pay at Venue booking.
Calendar
Wahanda Pre-Paid bookings will have a ' £ ' in the top right hand corner so you can recognise them quickly. All other bookings are blank. When hovering over appointments from Wahanda, you will see the source as Wahanda, and then either 'Payment: Prepaid by Customer £XXX', or 'Payment: Unpaid £XXX'. You will also see Paid or Unpaid if you click into the appointment.
An hour before the appointment, a ' ! 'will appear in the top right hand corner of the appointment for Pay at Venue bookings from Wahanda (your own direct appointments, and bookings from the Widget, which have always been Pay at Venue, will remain empty).
Completing appointments
As you Complete an Appointment (as a customer leaves it's good to do this to record any additional spend from the customer, and also to easily re-book them) you will see a Still to Pay Calculator, which will show you again whether the customer has Pre-Paid for the appointment.
List of Bookings
Under Reports you can find a List of Bookings. In addition to showing the status of each booking (eg Unconfirmed, Confirmed) you will now see an Unpaid flag for Wahanda Pay at Venue bookings. This Unpaid flag won't be added for your own direct bookings, or those from the widget, as these have always been Pay at Venue, but it will help you identify the new Wahanda Pay at Venue bookings.
How does Wahanda commission work?
Wahanda commission for Pay at Venue bookings will be deducted from monies owed to you, to save us invoicing you for our commission for these bookings. To make things clear, we have updated our remittances.
What should we do in case of a no show?
In a rare case of a customer not showing up for the appointment, make sure to set the appointment to No show to ensure we would not change the commission on that appointment. You would be allowed to mark the appointment as no show on that same day only, so make sure to do that immediately.
