How to confirm Appointment bookings
Once a customer books an appointment through Wahanda, you will receive an email that looks like this:
If the date/time of the booking is fine with you, simply click on the 'Accept' button. The appointment will then be confirmend and immediately be added to your Connect calendar.
If you are unable to fit the customer in on that date/at that particular time, simply click the 'Edit/Reschedule' button.
This will bring up a more detailed summary of the customer's order details. Click 'Edit/Reschedule' again to alter the appointment details.
You can now reschedule the customer's booking. When you are happy with your newly selected date and time, hit 'Save'.
The final step is notifying the customer of any changes you have made. Even if you have discussed the revised appointment time with them, we recommend sending an update email at this stage to ensure they have written confirmation for their records.
Simply click the green button to send an automated appointment update message.
