How to confirm bookings from email

How to confirm Appointment bookings

Once a customer books an appointment through Treatwell, you will receive an email alerting you to the booking. 

The email you receive will let you know whether the customer has Pre-Paid their appointment on Treatwell, or whether they have opted to Pay at Venue. The emails make it clear to see the payment option selected by the customer:

You need to respond to the booking as quickly as possible, so we can make sure the customer's experience is great, and very importantly so you maintain a strong 'reliability' ranking on site. How reliable you are directly affects how high up your venue sits in search results, so it's really important to respond to bookings quickly. To help you be alerted to bookings quickly, you can set up a free SMS alter so we send you a text letting you know you have a new booking. To enable this, head to Settings, Notifications and Contacting You.

If the date/time of the booking is fine with you, simply click on the 'Accept' button. The appointment will then be confirmed and immediately be added to your Connect calendar.

If you are unable to fit the customer in on that date/at that particular time, simply click the 'Edit/Reschedule' button.

This will bring up a more detailed summary of the customer's order details. Click 'Edit/Reschedule' again to alter the appointment details.

You can now reschedule the customer's booking. When you are happy with your newly selected date and time, hit 'Save'.

The final step is notifying the customer of any changes you have made. Even if you have discussed the revised appointment time with them, we recommend sending an update email at this stage to ensure they have written confirmation for their records.

Simply click the green button to send an automated appointment update message.