What are Packages?
Packages are use to create one booking for two or more services to be done during the same appointment. Packages can also include both Clean Up Time (time needed directly after a particular service to tidy up: this time is never shown to the customer as part of the appointment) and Processing Time (time needed after a chemical is applied for it to develop: this time is included in the appointment time but importantly, the Employee is free during this time to take another appointment).
Packages should be used only for those services you know will often be booked together (eg highlights and a hair cut) as all other combinations of more than one service (eg a facial followed by a massage) can be handled as Multi Service Bookings, selected by the customer while booking.
How do I set up a Package?
Packages are a combination of individual services, so firstly, review your services to check they have Clean Up Time set if/where necessary, and to add the new Processing Time function.
Cleanup and processing times are defined by editing service details in Menu.
Note that processing time is only enabled for specific treatment types selected for the service (hair colouring).
Either Clean Up or Processing Time can be defined on the service, but not both.
For efficient use of Processing Time a hair colouring service should be grouped with a cut, wash and/or blow dry service by defining Service Packages.
Managing cleanup and processing time in the Calendar
Clean Up time is displayed in the Calendar as a dotted line within the appointment. The customer's treatment end when the solid green line finished, but the Employee is busy with Clean Up Time during the dotted line, so not available for another booking until the end of that line:
Processing Time is displayed in the Calendar as dotted line in between the services making up the appointment, and allows an additional service to be booked in that slot - the available space will be displayed in your diary, on Wahanda and via the booking widget. If an appointment is booked in that space, it will sit to the right of the Processing Time.
