How to confirm Appointment Bookings

How to confirm Appointment bookings

Once a customer books an appointment through Treatwell, you will receive an email alerting you to the booking.

The email you receive will let you know whether the customer has Pre-Paid their appointment on Treatwell, or whether they have opted to Pay at Venue. The emails make it clear to see the payment option selected by the customer:

 If the date/time of the booking is fine with you, simply click on the 'Accept' button. The appointment will then be confirmend and immediately be added to your Connect calendar.

If you are unable to fit the customer in on that date/at that particular time, simply click the 'Edit/Reschedule' button.

This will bring up a more detailed summary of the customer's order details. Click 'Edit/Reschedule' again to alter the appointment details.

You can now reschedule the customer's booking. When you are happy with your newly selected date and time, hit 'Save'.

The final step is notifying the customer of any changes you have made. Even if you have discussed the revised appointment time with them, we recommend sending an update email at this stage to ensure they have written confirmation for their records.

Simply click the green button to send an automated appointment update message.