Ghost rules

Ghost - Onboarding :

• Close Won + 5 days

Min: 5 calls* + 3 sms + 1 mail = Pass back to Sales on #aftersalesxsales

• Close Won + 30 days

Min : 15 calls* + 9 sms + 3 mails = Churned

Ghost - Churn Request Received :

• CRR + 30 days

Min : 15 calls* + 9 sms + 1 mails (template w/Rox) = Recovered with no action - Churn comment : Ghost

*each calls should lead to a voicemail
*a call should be done each day